About Catalyst Candle Company®

Our Mission

At Catalyst Candle Company®, we are dedicated to our mission of fostering positive energy through safe, sustainable, and affordable home fragrance products. Each product is carefully crafted from non-toxic ingredients, premium natural waxes, and phthalate-free fragrance oils. We are committed to environmental stewardship and offer products that are free of parabens, paraffins, and all other toxic materials. Through encouraged container repurposing, and recycling practices, we work to make a positive impact on the planet.

Quality Assurance

We take immense pride in creating our candles, wax melts, and room sprays with the highest-quality ingredients, sourced from reputable and ethical suppliers. Our wax melts are made from soy wax, while our candles are carefully crafted with a natural blend of coconut, soy, and beeswax. The fragrance oils used in our products are infused with natural essential oils and are free from carcinogens, mutagens, reproductive toxins, and other harmful chemicals.

Each product is handcrafted in small batches to ensure the utmost care and attention to detail, allowing us to maintain exceptional quality and consistency. We are committed to transparency, offering only products that align with our high standards and environmental values.

Customer Satisfaction

As a small business, we are dedicated to providing high-quality products and ensuring our customers are happy with their purchases. While we are unable to offer returns, refunds, or exchanges, if your item arrives damaged, please contact us immediately. We will make every effort to resolve the issue and ensure your satisfaction, as we value the opportunity to correct any problems and provide a positive experience.

Candle Care Information

Tips to Help You Enjoy Your Candles Safely:

• Never leave a burning candle unattended.

• Keep away from flammable materials, such as curtains or bedding.

• Keep out of reach of children and pets.

• Always burn on a heat-resistant surface.

• Trim wicks to 1/4 inch before each burn and maintain a short wick during the burn process.

• The first burn should last at least 2-4 hours to allow the wax to melt to the edges of the container. Subsequent burns should be limited to 4 hours each.

• To help prevent tunneling, we recommend letting your candle burn until the melt pool reaches the sides of the container. Wax often only melts to the ridge on the first burn, so ensure subsequent burns are long enough for a complete melt.

• If tunneling occurs, you can use a glass, metal, or ceramic candle holder to boost the heat of the container, which will soften the wax and create a complete melt pool.

  • Alternatively, wrapping aluminum foil around the top of the candle container can achieve similar results.

• Shrinking: Beeswax naturally shrinks when cold, which may cause the wax to pull away from the sides of the container and potentially crack when cooling. However, these characteristics do not affect the quality of the burn.

• Slight wax remnant (hang-up) on the sides of the candle jar (particularly with twist-top jars) during the first few burns (4 to 8 hours) is normal. As the flame lowers, the jar will heat up and melt the wax from the sides. This leftover wax helps keep the jar at a safe temperature when touched.

• The best method for extinguishing a candle’s flame is by using a dipping tool. This prevents smoke and coats the wick in wax for better burning when relit.